The Recurring Payment Scheduler within Platform can facilitate the creation and posting of recurring payments, as well as the posting of invoices.
Additionally, the scheduler will generate email notifications to assist you in identifying the reasons for any payment failures. Below is a list of messages you may receive from Successware, along with the corresponding steps you should follow to resolve the failed payment(s).
If you need assistance, please contact us at help@successware.com.
| Agreement # | Invoice # | Total Balance | Failure Description | Next Steps |
| 555555 | 555555 | $50 | Account Closed | Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Insufficient Funds | Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | The payment method has been deleted | Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | The payment method was other than CREDIT CARD or BANK DRAFT | The payment and invoice must be processed manually. |
| 555555 | 555555 | $50 | The payment token not found | Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | The invoice has balance, but invoice was posted manually by user | Review the invoice and process the payment manually. |
| 555555 | 555555 | $50 | Routing number is invalid | Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Do Not Honor | Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Invalid card number | Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Issuer Declined MCC | Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Pick up card - F | The transaction has been declined due to suspected fraud. Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Pick up card – L | The transaction has been declined due to suspected fraud or lost. Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Pick up card – NF | The transaction has been declined due to suspected fraud or lost. Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Pick up card – S | The transaction has been declined due to suspected fraud or stolen. Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Pick up card – SF | The transaction has been declined due to suspected fraud. Contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Re-enter Transaction | The transaction was not processed, review the payment information and run it manually from the payment scheduler. |
| 555555 | 555555 | $50 | Transaction not permitted by issue | The customer’s bank has rejected the transaction, contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | Transaction not permitted by issuer | Issuer has blocked this method from use, contact the customer to obtain a new payment method and add it to the agreement. |
| 555555 | 555555 | $50 | The operation you attempted has failed because the record has been recently updated by another user. Please refresh the record and reapply your updates. | No action is needed, the payment scheduler will rerun this again. |
For more information on the Recurring Payment Scheduler, please check out our article on Agreements in Platform.