This article reviews how technicians and salespeople can use Successware Financing in the field with Successware Mobile.
To learn more about setting up Successware Financing, check out our article, Classic - Successware Financing.
When your customer fills out the application you will get a response as to the status of the customer’s application almost immediately. They could have the status of:
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Submitted: An application has been sent to the customer, and they have begun the application.
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Approved: The customer is approved for a loan but has not yet decided to accept it.
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Approved-Accepted: The customer has accepted their loan, and you can request a payment against the loan.
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Declined: The customer submitted their application and did not qualify for a loan.
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Canceled: The application may have been canceled by the customer, or the customer has a credit freeze, or the customer did not accept the loan within seven days.
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Pending: The customer is in the middle of the document verification process within the application.
Once the application is in Approved status you will be able to see the size of the customer loan.
Financing on Options
You will be able to show financing for each option.
When you are using finance options, you will see a financing available prompt on presented options with the estimated lowest monthly rate (as calculated by your available plans) presented on each option.
Note: The financing price on the Options DOES NOT include sales tax, but the Financing credit limit should be more than the option value plus the sales tax. The final monthly payment would be different.
While you can access Financing on the screen with all the options listed, it will not be able to pull in the amount of the options and will default to $0.
When you tap on the option to present the details of the option and to accept or decline it, you will be able to see the estimated financing as well at the bottom of the option.
Note: This financing price on the Options DOES NOT include sales tax.
To start filling out the Financing application tap on the financing button.
On phone devices the financing button is just the symbol:
Financing on an Invoice
Prior to applying for financing, make sure the invoice is filled out and signed. Confirm that the invoice is complete and will not be changed. Once payment is collected, the invoice cannot be changed.
Once the application is approved and accepted by the customer, you can use the loan charge as the payment for the work.
Filling out the Financing Application
1. Tap Financing in the top right corner of the screen.
2. With the financing screen open, select Successware Financing at the top of the page.
3. Make sure the financing amount is correct at the top of the Financing form. If it is not correct or you wish to change the financing amount, you can tap the edit icon next to the price amount. You can edit this field to play around with the estimated monthly payment for each of the plans. The requested amount must be between $3,100 and $55,000.
3. If the customer is interested in any of the available options, select the Apply button next to a plan.
4. The application will be sent to the customer via text or email. Ask the customer which they would prefer and add that information into the pop-up that appears.
Make sure the billing account details are correct. If the name or address is incorrect, contact your office to make updates to the billing account.
5. Once the customer has submitted the application, you can check on the status of the application by clicking the Loan History link at the top of the screen.
6. The pop-up that appears will show a list of all loans for the customer. Click the Refresh button in the top right corner at any time to get an updated list of offers.
7. Once the finance loan is listed as Approved:Accepted, the customer has been approved for the loan and has accepted it. You can now continue performing the job. You will need to tap on the close button in the top left-hand corner to get back to the job.
Financing as the Payment
Once you have activated the financing plan for your customer and the job is completed, you will need to send a payment request to the customer. They will need to open the email that they receive and authorize the payment. After this is done, you will need to record that some or part of the payment was recorded by financing.
If only part of the job is going to be paid via the financing and part of it is going to be paid via some other method, we recommend recording the financing company payment here and calling your office to record the other payment.
Paying with a Loan
1. Tap the Financing option.
2. Select SW Financing in the Financing Company drop-down.
3. Select the Loan from the drop-down.
4. Tap Confirm.
Applying for Financing After the Work has been Completed
If you perform the work that brought you out to the customer's home, and the customer is unable to pay for the work, you can apply for financing right from the payment screen.
Click the Apply for Financing link above the Confirm button to begin the application process.
Once the Payment is Received
Once the payment is received, you will need to either post the invoice (if it isn’t posted already) or post a receipt on the customer’s billing account.
If the invoice is already posted without a payment, then you will want to post a receipt on the customer’s billing account in Successware Classic.