Once you are ready to leave the job, you may click Depart.
By departing you have 2 options:
1. Hold the job for now.
- This option allows you to not complete the job and allows you to return on a later day to continue the work.
- You may use this before or after the invoice is completed. If the payment is collected no changes to the invoice may be made.
2. My work is complete.
- This option allows you to complete the job and mark that the job is closed.
- If the payment is collected no changes to the invoice may be made.
Holding (“Pausing”) the Job for Now
There may be times that you need to depart from a job, and you know that you will be returning to it at a later point. This may be if you are taking lunch, you need to wait for parts, or if you are going to return later to continue the work. With Successware Mobile, you can depart from a job or “pause” the job prior to make it easier to return to.
If you depart or “pause” the job before collecting payment, you can come back to the job and make changes to the invoice. Once the payment is collected, you will need a new invoice.
You will be able to schedule when the new call is going to be for.
1. On the Job screen, tap on the “Depart” button.
2. Select the “Hold the job for now” option.
3. Select a call status. This will be used by the office to know why you departed the call or “paused” the job. These statuses are made by your office.
4. Select a date and time. This allows you to select the date and time that you will return including later that same date. You may need to call your office before you schedule the return trip.
- You may continue without putting in a return date and time, but this will not create a new call. You will want to speak with your office if you do this to make sure that the call is properly handled.
5. Tap Confirm to leave the job early without completing it or marking it as closed.
Completing a Job
Once the work is completed, the customer has received the invoice, the customer has signed for the work, and they paid you, you will need to complete the job.
1. On the Job screen, tap on the “Depart” button.
- By completing the job, you are saying that everything has been filled out and you are ready to proceed to your next job.
- Job Summary, Work Done Notes, Work Suggested Notes, and Parts Used will not be able to be edited by you after this is performed.
Your office will be able to edit them.
2. A confirmation pop-up will appear asking is the work completed for the job.
3. Select “My work is completed” to start completing the job.
4. You will see an option to close the job. If this is checked and all other calls are completed, the job will be closed once you tap confirm.
5. Tap “Confirm”.
Continuing a Job Past Midnight
Successware Mobile allows you to continue a job past midnight. This feature allows you to continue working on a job without requiring a member of your office to add you to the job.
You can continue a job if you open the job between Midnight and 5:00 am.
To continue a job past midnight:
1. Open the job that you started the day before. If you open the job between midnight and 5:00am you will be able to continue it.
2. Doing certain actions will prompt you to continue the job. These include:
- Tapping Depart.
- Confirming Arrival.
- Tapping Sign.
- Tapping Pay.
- Moving between pages.
- Changing the invoice type.
3. Performing one of those actions when you are onsite at the shift of a new day, you will see a prompt to continue the job after midnight.
4. Tap OK to continue.
5. You will be taken back to the Home page. You can now tap Open to go back to the job.
Looking for a more interactive course on Departing Jobs in Successware Mobile? Check out our Learning Management System (LMS)! Our courses are available to all Successware users. If you don't have a sign-in for our LMS, contact us at training@successware.com for a free account.